Privacy Policy

This Privacy Policy should be read together with the Lisson HiFi Terms and Conditions. It explains how personal information is collected, used, disclosed and protected in connection with the Lisson HiFi website, products and services. Lisson HiFi (ABN: 97 662 026 674), trading as Lisson HiFi, is committed to protecting personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Is Personal Information?

Personal information is information or an opinion that identifies, or could reasonably identify, an individual. Sensitive information is a subset of personal information and includes information relating to racial or ethnic origin, political opinions, religious beliefs, trade union membership, health information, biometric information or criminal history. Lisson HiFi does not actively collect sensitive information.

Personal Information Collected

Depending on how the website or services are used, the following personal information may be collected.

Information Provided Directly

  • Name

  • Email address

  • Telephone number

  • Billing and delivery address

  • Payment details (processed securely by third-party payment providers; full card details are not stored)

  • Account login details (where applicable)

  • Enquiries, correspondence and feedback

  • Details of products purchased or enquired about

Information Collected Automatically

When the website is accessed, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device and operating system information

  • Pages visited, time spent on the website and referral source

  • Cookie and analytics data

Information Received from Third Parties

Personal information may also be received from trusted third parties, including:

  • Payment processors (such as PayPal, Stripe or similar providers)

  • Website hosting and e-commerce platforms

  • Analytics and marketing providers

  • Freight and delivery partners

Collection of Personal Information

Personal information may be collected:

  • Directly when an order is placed, an enquiry is submitted, an account is created or communications are subscribed to;

  • Indirectly through use of the website, email correspondence or telephone communications; and

  • From third parties where necessary to process payments, deliver equipment or analyse website usage.

Use of Personal Information

Personal information may be collected, held, used and disclosed for purposes including:

  • Processing and fulfilling orders

  • Supplying products and services

  • Responding to enquiries and providing customer support

  • Processing payments

  • Administration, record keeping, invoicing and accounting

  • Operating, maintaining and improving the website

  • Analytics, market research and business development

  • Sending marketing communications where permitted by law

  • Complying with legal and regulatory obligations

  • Resolving disputes or enforcing contractual rights

Disclosure of Personal Information

Personal information may be disclosed to:

  • Third-party service providers assisting with payment processing, freight, website hosting, information technology, analytics, marketing and professional advisory services;

  • Employees and contractors engaged by Lisson HiFi;

  • Business partners or authorised agents where appropriate;

  • Courts, tribunals, regulators or law enforcement agencies where required or authorised by law; or

  • Any entity acquiring all or part of the business or its assets.

Personal information is never sold or rented to third parties.

Overseas Disclosure

Some third-party service providers may store or process personal information outside Australia. Where overseas disclosure occurs, reasonable steps are taken to ensure recipients handle personal information in a manner consistent with the Australian Privacy Principles or equivalent privacy protections.

Direct Marketing

Marketing communications may be sent where consent has been provided or where otherwise permitted under Australian law. Marketing communications may be discontinued at any time by using the unsubscribe facility provided or by contacting Lisson HiFi directly.

Cookies and Analytics

Cookies and similar technologies are used to:

  • Enable website functionality

  • Remember user preferences

  • Analyse website traffic and performance

  • Improve the user experience

Most web browsers allow cookies to be managed or disabled through browser settings. Disabling cookies may affect the functionality of the website.

Storage and Security

Reasonable technical, administrative and organisational measures are implemented to protect personal information from misuse, loss, unauthorised access, modification and disclosure.While appropriate safeguards are maintained, no method of electronic transmission or storage can be guaranteed to be completely secure. Information is therefore provided at the user's own risk.

Access and Correction

Requests to access or correct personal information held by Lisson HiFi may be submitted using the contact details below. Requests will be responded to within a reasonable period. Where permitted by law, a reasonable administrative fee may apply.

Complaints

If it is believed that personal information has been handled in a manner inconsistent with the Australian Privacy Principles, a complaint may be submitted using the contact details below. Complaints will be investigated and responded to in writing. If the outcome is not satisfactory, a complaint may also be made to the Office of the Australian Information Commissioner (OAIC).

Third-Party Websites

The website may contain links to third-party websites. Lisson HiFi is not responsible for the privacy practices or content of third-party websites.

Amendments

This Privacy Policy may be amended from time to time to reflect changes in business operations, legal requirements or privacy practices. The current version will always be published on the website and takes effect from the date of publication.

Contact

For privacy enquiries, requests to access or correct personal information, or to lodge a privacy complaint, please contact: hello@lissonhifi.com.au

Legal Effect

This Privacy Policy is governed by the laws of Victoria, Australia. Nothing contained within this Privacy Policy limits or excludes any rights available under the Privacy Act 1988 (Cth), the Australian Consumer Law, or any other legislation that cannot lawfully be excluded. This Privacy Policy should be read together with the Lisson HiFi Terms and Conditions and any other policies published on the website. In the event of any inconsistency, the Terms and Conditions prevail to the extent permitted by law.

Last updated: 29.06.26

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